How refunds work when a trip is cancelled, by either side. Effective from May 2026.
Full refund
100%
More than 48 hours before trip start
Cancel for any reason and you get every Naira back. The security deposit is released the same day.
Partial refund
50%
Between 48 and 24 hours before trip start
You receive half of the trip cost. Service fees and the security deposit are returned in full.
No refund
0%
Less than 24 hours before trip start
The booking is non-refundable. The security deposit is still returned in full once the trip end window passes.
Cancellation tier is locked at the moment you tap Cancel — not at the moment we process the refund.
The trip start time is the local time of the listed pickup city.
AutoX service fees are refunded on full and partial cancellations; non-refundable on no-refund tier.
Security deposit is always returned, regardless of tier.
Hosts who cancel a confirmed booking owe a 100% refund to the renter, regardless of timing.
Host-initiated cancellations also reduce the host’s response score and may pause the listing for review.
Renters affected by a host cancellation receive ₦5,000 in AutoX credit toward their next trip.
These take precedence over the standard tiers above.
Natural disasters, government-imposed travel restrictions, or other extraordinary events outside both parties’ control: full refund regardless of cancellation window. Documentation may be requested.
If the vehicle isn’t available within 30 minutes of the agreed pickup time and the host hasn’t communicated a delay, the renter may cancel for a 100% refund.
If the vehicle differs materially from the listing (model, condition, mileage) and the renter declines to take it, the trip is fully refundable. Open a dispute in-app within 4 hours of pickup.
If your account is suspended after booking but before trip start, you receive a full refund. KYC failure during the booking flow itself does not create a charge.
Card refunds
Settle in 3–7 business days, depending on your card issuer.
Bank-transfer refunds
Settle within 1–2 business days to the same account.
AutoX credit
Available on your account the same day; usable on any future booking.
This policy is the default applied to bookings on AutoX. Some hosts may set stricter or more flexible terms on individual listings; the listing page always shows the policy that applies to your booking before you confirm.
Questions about a specific cancellation? Contact support.