Pick a city and dates on the home page, browse available vehicles, and tap Book. Some listings book instantly; others need the host to accept your request within 24 hours.
Pending requests auto-expire after 24 hours. You’re not charged for an expired request, and you can immediately book a different vehicle.
Yes — from the trip detail page, request an extension. The host has to accept, and the price is recomputed at the original daily rate.
Open the booking detail and tap Cancel. Refund amount depends on how close to the trip start you cancel — see the cancellation policy.
Listing is free. AutoX takes a 15% service fee on each completed booking; the rest is yours.
New listings are reviewed within 24 hours. Once live, renters can book immediately.
Yes — add blackout dates from your listing’s availability calendar. Existing bookings during a blocked range stay valid.
Earnings settle to your linked bank account within 24 hours of trip completion.
Card, bank transfer, and USSD via Paystack. NGN only at present.
Most declines come from insufficient funds, an issuer-side block on online payments, or a 3DS challenge that timed out. Try a different card or your bank app.
Within 24 hours of trip completion, provided the host confirms the vehicle was returned in agreed condition.
Cancellations refund to the original payment method. Card refunds typically settle in 3–7 business days; bank-transfer refunds in 1–2.
Renters: driver’s license, government ID, phone, and email. Hosts also upload vehicle title or registration plus current insurance.
Most submissions are reviewed within 4 business hours. You’ll get an email when the result lands.
Open Verification in your dashboard, read the rejection reason, and resubmit the affected document. There’s no limit on resubmissions.
Yes — from Profile › Account. Changing email triggers a re-verification email; changing phone triggers a fresh OTP.
Every confirmed trip is covered by AutoX host protection — collision and third-party liability up to ₦5,000,000.
Open a dispute in-app within 24 hours of trip end. Our trust team reviews photos and trip data, then triggers the protection cover.
Stay safe first. Use the in-app SOS button to reach 24/7 support; we coordinate towing and a replacement vehicle if needed.
Use the Report option on the trip or profile page. Reports are reviewed within 4 business hours; we never share the reporter’s identity.